Resume

Experience

Addison, IL · Aug 2019 – Present

Altorfer CATERPILLAR Inc.

Assist customers in person, over the phone, and via email with parts orders and technical support
Research parts availability and pricing using internal systems such as SIS, DBS, and Microsoft 365

Bloomingdale, IL · May 2015 – Nov 2018

Mo Marketing Inc.

Built excellent rapport with clients through high-quality customer service and conflict management
Communicated regularly with clients to ensure a smooth and efficient design and delivery process
Independently designed mixed media products (flyers, postcards, online advertising) using Photoshop, InDesign, and Microsoft Office

Chicago, IL · 2025

DePaul University · GPA: 3.3

Designed and implemented agent-based workflows simulating enterprise copilots using LLM APIs and structured pipelines
Built multiagentic AI agent structure capable of interacting with external APIs, retrieving data, and executing multi-step tasks

Built a student-focused marketplace to swap, sell, or buy textbooks directly from peers
Collaborated with a cross-functional team in an agile environment
Built backend for price comparison tool integrating external data into datasets
Participated in version control workflows and CI/CD-style collaboration using Git
Applied best security practices for data handling, input validation, and API usage

Designed and implemented an object-oriented system to simulate market transactions and data flows

Built a full-stack food ordering web application using React and Node.js, featuring dynamic menu management, image-served backend assets, and RESTful API integration

Programming

JavaScriptJavaPythonHTML5+CSS

Tools & Frameworks

GitReactExpressDockerBootstrapJiraSeleniumCopilotClaude Cowork

Methodologies

Agile/ScrumTest Automation

Other Languages

Fluent ItalianBasic Spanish